Welcome to 5 Keys Communication
We do our best to provide the educational and counseling components of aural rehab, but we find that our time is often monopolized by the technological aspects of our treatment. While the new technology is wonderful, there is no denying the fact that it takes more time and more patient instruction to fit modern hearing aids and all of the wireless accessories that go with them. Patients are often so overwhelmed by the array of new technology at their fingertips, that our counseling efforts simply aren’t appreciated. In addition, patient expectations have increased exponentially with recent digital advancements, which can be a recipe for disaster if proper counseling has not occurred. It is imperative that we provide consistent, comprehensive, and long-term aural rehabilitation to each and every patient, and we have created the 5 Keys Communication Counseling program to help you do just that.
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“At last, a book that truly tells it like it is. Too often consumer books
and self-help books written by professionals extol the virtues of
modern technology while minimizing the adverse effects of human
behavior. While it is true that modern technology has progressed
significantly, good communication requires more than simply
placing hearing aids on your ears. In this easy to read guide
to better communication, Dr. Jessen places responsibility right
where it belongs; on both the listener and those who communicate
with the listener, without assigning blame or “sugar-coating” the
situation. She carefully contrasts hearing loss from communication
breakdowns and offers constructive, realistic solutions discussed
in an environment specific format. If the reader combines new
technology with the words of experienced wisdom contained in
this book, optimizing communication despite having a hearing
loss can actually be achieved.”
Robert W. Sweetow, Ph.D.
Professor of Otolaryngology and Audiology
University of California, San Francisco
“The information in this book reinforces communication tools
that we, as audiologists, strive to provide our patients throughout
the entire evaluation and rehabilitative process. I am excited to
provide this book to my patients and their family members. It will
help facilitate awareness, knowledge, and realistic expectations
about hearing loss for all parties involved, which will then lead
to a more effective communication process. Thank you for your
amazing contribution to our profession.”
Jayme L. Rinn, M.A., CCC-A
Audiologist, Owner of Arvada Hearing Center, Inc.
“As an ENT doctor, I feel Dr. Dusty Jessen’s book is a wonderful
addition to the world of listening, hearing and communicating.
Dr. Jessen’s book will help people to maximize these skills as they
enter the world of hearing aids. I also love the clever little dog and
bright colors. It was an easy and informative read.”
Janice L. Birney, M.D.
Owner, Janice L. Birney, M.D., P.C.
“I am a 67 year old male, and have had hearing loss for over 60
years. Had this book been available, it would have saved my wife
and I 34 years of unanswered questions and frustrations. “The
Five Keys To Communication Success” is an imperative read for
anyone considering hearing aids and those who are early in their
hearing aid experience.”
Kenneth John Walsh
Retired Christian Schools Superintendent
“My husband and I have been married for 34 years, and he has had
hearing loss since he was a child. This book taught me things that
I never knew. It is equally important for the spouse to understand
the “Five Keys To Communication Success” to help ensure a better
quality of life for both partners. I highly recommend this book.”
Dr. Pamela Day WalshRead More